How to Teach ‘Multitasking’ to Journalism Students

When Ying Du and I presented our paper at AEJMC last month, we noted that “multitasking” was a critical skill that is needed in online newsrooms, but not being taught in journalism schools. That brought up a challenging question: How exactly do you teach multitasking in an environment that is all about training students to focus on one subject at a time?

I’ve haven’t tried these, but I wanted to suggest a couple of adaptations to the time-honored tradition of having students write a story from a fact sheet. These might simulate the experience of a “multitasking newsroom.”
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Convergence in the Classroom, Metamorphosis in the Newsroom

Newsrooms still have people who specialize – some in news skills and some in old. But they also have folks who have a wider variety of skills and duties. Journalism schools have to give students the opportunity to prepare for both kinds of roles.

“Convergence” has always been my least favorite word to use to talk about newsrooms. Yesterday’s AEJMC conference presentation by John Russial and Arthur Santana reminded me why.

Oh, their presentation was very good. Russial’s research about newsroom technology and roles is always enlightening. But a blog post from Alfred Hermida (who, by the way, is the conference’s best tweeter @Hermida) picked up on the presentation’s use of the word “convergence” and made me realize how broad of a definition that word can have. Hermida’s headline was “AEJMC: Newsrooms slow to move toward convergence” and he goes on to report that “Russial concluded that job specialisation remained the dominant organizing principle, with editors prizing depth rather than breadth.”

On Twitter, the unfortunate headline has been in circulation. I say it’s unfortunate because I think it misrepresents Russial’s presentation in a way that the rest of the blog post does not. My impression was that Russial’s research found that convergence IS happening in newsrooms, but that it is happening at the organizational level rather than at the individual level. He didn’t address whether convergence was happening at the story level.

And if you had to read that last paragraph a few times, you know why I don’t like to use the word convergence.

That said, I think Russial is right about the level at which convergence is happening. His findings are supported by the paper that Ying Du and I presented at the same session and they are supported, too, by an earlier unpublished study I did of online journalists in North Carolina.

The North Carolina study found that, on average, online journalists say they have had nine different duties at least once in the last three months. More often than anything else, a respondent said he or she had five different duties. But it also found that not everyone is doing everything. There is specialization of “new media” skills.

And in the paper we presented yesterday, online journalists said that the concept most important to their job was “multitasking”. (Journalism instructors however, ranked multitasking as seventh out of 10 concept. Leading to the challenging question: How do you teach multitasking?)

I didn’t research this, but I suspect that photographers are also shooting video. Reporters are blogging. Designers are animating. Copyeditors are producing story packages in a CMS. It’s not convergence as much as it is metamorphosis. And we aren’t seeing caterpillars becoming ducks. Not surprisingly, we’re seeing caterpillars becoming butterflies.

There are some roles in the newsroom that AREN’T converging. In the North Carolina survey, journalists who write original stories for the Web, edit text for content, and work with databases tend to perform very few other tasks.

I don’t have enough data to support this, but I also suspect that role convergence is much more likely to take place at small news organizations while specialization (and diversity) of roles is more common at the largest news organizations. And because students tend to start at small organizations and later join large organizations, this distinction is important (if indeed true). Understanding it can help journalism educators better frame the choices they have when dealing with curriculum change.

So, what does that mean for journalism education and curriculum change? I think a few things:

  • Every journalism student should have a basic introduction to a broad variety of skills – writing/editing, reporting, photography/design, computer programming/algorithmic thinking and law/ethics.
  • Journalism students should become proficient in a particular set of concepts and skills that we some define as being similar.
  • “New media” skills should be incorporated into core classes. That means squeezing audio-video information gathering into reporting and design classes. It means that every class should talk about using social media for gathering and distributing news. If there is a specific class in “social media” or “animated graphics” or even “magazine design” or “sports writing” they should be advanced courses that students take after getting a basic introduction to them in earlier classes.
  • The purpose of incorporating new skills and concepts into core classes comes at a cost of spending less time on the traditional skills that are still so valuable. That’s why further specialization is so important.
  • Journalism students should also have a broad education that introduces them to economics, art, history, science, politics and all the rest. And students should also specialize in a subject area. (Again, I suspect that as newspaper staffs shrink that the place where we’ll find the most convergence in beat assignments. At the same time, the brand disloyalty of the online news audience is promoting beat specialization and the development of new niche topical expertise.)
  • The purpose of the broad-based core curriculum – and the reason for including “new media” skills and concepts into those course is to give journalism students the vocabulary and news judgment they need to collaborate with specialists.
  • Finally, as Russial pointed out in his presentation, the adoption of newsroom technology has tended to follow a pattern. First, technology leads to automation. Journalists whose careers are built around their expertise in quickly and accurately performing a rote task and not around thinking creatively and critically will lose their jobs. But then, technology leads to specialization. As new tools become available not everyone can be equally skilled at each one.

Dealing with the unresolved debate over convergence or specialization was one of the biggest challenges of writing my textbook. I dealt with it in a way that supports the solution I’ve begun to outline here: we need both. How’s that for convergence?

Survey of Online Journalists: They’re Young, White Copyeditors

Earlier this week, the Pew Research Center’s Project for Excellence in Journalism came out with a survey about the attitudes of online journalists. I’m sad to say that the survey has limited use in charting a path for the future of news, but it did make me feel a lot better about the response rate in my recently completed national survey of online journalists.

Pew hired Princeton Survey Research Associations International to conduct its poll of 1,201 members of the Online News Association. They had a 24 percent response rate. I paid two grad students and an undergrad to help me survey 174 online journalists (mostly non-members of ONA). We had a 29 percent response rate.

But even more importantly, I think the survey we did here at UNC does a much better job showing us the future of news… which is bright if you dream of a future of inexperienced, homogeneous copyeditors shuffling text around a Web page.

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Survey of Journalism Want Ads

I can’t wait to read the results of this study by Serena Carpenter at Arizona State University.

I’m particularly interested to see whether there’s a disconnect between the words that hiring managers use in their postings and the words that journalists themselves use to describe online news jobs. Also, job postings are an important “leading indicator” of changing duties and skills in the industry. My survey describes the present state of affairs, and it doesn’t do a good job predicting what the future will be or what hiring managers WANT the future to be.

Reaction: Survey of Online Journalists

The survey of journalists working online at North Carolina newspapers has begun to receive some insightful feedback from others, both on this site and around the Web. It’s a good time to summarize some of the responses here. I’m looking forward to hearing from more people, especially if you have a question that the data I’ve collected might help answer. For me, two big questions remain:

  • Can we come up with a somewhat standardized set of job titles and descriptions for online newsrooms circa 2008?
  • Is there a way to look at newsrooms skills and organization structures to determine “the best” way to structure an online news operation?

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Journalism Programming: Supply and Demand

One of the reasons I’m so struck that online journalists in North Carolina have such an emphasis on traditional skills and duties is that it starkly contrasts with the skills I hear editors at top national sites tell me that they are looking for in recent j-school grads. The Knight Foundation believes that programmers are in such high demand in newsrooms today that they gave Northwestern $638,000 to fund nine full-ride scholarships for programmers who want to get a master’s degree in journalism at Medill.

One of the scholarship recipients, Brian Boyer, writes about his career prospects over at the MediaShift blog.

Listed below are the job titles he thinks are available to him. He’s most interested in becoming a “applications developer” or a “hacker journalist.” Are any of these jobs available in North Carolina?

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Traditional Concepts Most Important to Online Journalists

Once again in my survey of online journalists at North Carolina newspapers, we see a return to tradition. They say that news judgment and the ability to work under time pressure are the concepts that are most important to their jobs, while community management is far and away the least important of the 10 choices I gave them.

Also bringing up the rear of concepts that online journalists said were important to them: the ability to learn new technologies and awareness of new technologies.

And, interesting to note for those of us who teach students that it is more important to get it right than to get it first, the online journalists in my survey said that ability to work under time pressures was more important than attention to detail. As a group, they gave deadlines a higher average importance than details. As individuals, 63 percent of the respondents ranked time pressure more important than accuracy.

Oy vey.

At this point in my analysis, I have to conclude that one of two things is happening here:

  1. EITHER There is wide disparity between the skills, duties and concepts that I personally think should be emphasized in online newsrooms and in the skills, duties and concepts that are perceived as the most prominent and/or important in actual online newsrooms at North Carolina newspapers.
  2. OR This survey is totally FUBAR. Perhaps I asked the wrong questions of the wrong people.

To help me sort this out, I’m going to turn to a panel of experts — both in survey methodology and in online newsroom leadership. And, of course, your comments below are always helpful.

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Journalism Education: Training the Trainers

Earlier today I wrote about the duties of online journalists. One of the underlying purposes of my survey is to find out how journalism schools can better prepare students for the near future, and there were two popular duties that stood out as “soft skills” that are not emphasized in classrooms — teaching and training other people in the newsroom, and “project management.”

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Tampa Tribune Reorganization

Update: Shannan Bowen does a nice job summarizing the recent online conversation about this topic. The highlight? It is dominated by young journalists determined to do good work.

I would like to thank the Tampa Tribune for helping demonstrate the importance of knowing how newsrooms are organized — what skills, duties and concepts are held at different staff positions, and how those positions relate to each other.

The Tribune’s reorganization memo was posted to Romenesko yesterday. Thanks to Paul Jones for the tip.

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Duties of the Online Journalist: ‘Writers’ and ‘Trainers’

As a group, online journalists in North Carolina spend more time writing original stories for the Web than doing anything else. But that’s because a few journalists spend most of their time on that one duty, while most online journalists spend their time on an average of nine different duties.

Many of them are spending time on duties that don’t have an immediate, direct effect on their Web site’s content. The task of training and teaching their colleagues is the duty that an online journalist is most likely to have performed at least once during the last three months.

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