Tag: News & Observer

Breaking News Emails: An Under-Appreciated Art

I have a tumultuous relationship with breaking news e-mails. One day we have a strong relationship that I value. And the next thing I know they get all high-maintenance on me. Sheesh.

So today I unsubscribed from breaking news e-mail alerts from CNN and NPR. I kept the alert from the New York Times for two reasons:

  • because it does a better job than CNN of bothering me when I want to be bothered and leaving me alone when I want to be left alone. The Times’ news judgment is closer to my own than CNN’s news judgment.
  • because it is meatier than either the CNN or NPR alerts. All three tell me what happened. But only the NYTimes also tells me “So What?” without a click to its site. That’s especially great when I’m reading on my iPod touch and away from WiFi.
  • I perceived no difference in speed among the three providers. OK, so maybe one will beat the others sometimes by a few minutes. And unless it’s about an asteroid falling on my head, I just don’t care.

    • After thinning the herd on the national news, I planned to dump my alerts from either the News & Observer or WRAL. But when I went to do it, I just couldn’t choose. Looking over the past six months of alerts, their news judgment seems to be radically different. It’s almost as if one news organization will not send an alert if the other organization already has. So in order to get a complete range of local news alerts, I need both. But the downside to that arrangement is that probably 50 percent of the local alerts from either provider do I consider important enough to merit an interruption in my inbox.

    So now what strikes me is how little time I spend talking with students about “good” news judgment and writing style for e-mail alerts. And how difficult it is to teach a technique that seems to have no consistent application among professionals. This is the perfect example where we in the classroom need to document the editorial processes around writing and distributing breaking news alerts in various newsrooms. In each newsroom, what do the journalists say are the goals of the alerts? Is there internal or external agreement on those goals? And then we in the classroom need to develop quantitative research that can help the professionals know which news judgment and writing styles best meet those goals. And then we in the classroom need to develop experimental editorial products that do a better job meeting the goals — maybe change the way news judgment and style could be tailored to the needs of individual users based on their demographics, location or behavior.

    In the end, the common email alert seems to be a great example of a place where academics and industry could work together to build a better product and foster a more information society.

    Triangle’s Media Ecosystem Needs Tributaries and Mainstream

    Sitting next to News & Observer editor John Drescher last Friday during a forum about the Triangle’s media landscape, I had to feel a bit sorry for him. Of the nearly 20 representatives of news media in the region, he was the most prominent representative of the mainstream media and drew all the fire from the bloggers, entrepreneurs, do-gooders and pontificators who had him easily outnumbered and whose smaller organizations had often beaten his Goliath newsroom on important stories.

    But I also envied Drescher. He was also the only one at the table who had ever dropped $200,000 of his company’s money on an investigation of a state agency. And the only one who knew what it was like to spend four years pinging the government for public records before he had a story solid enough to sell to his subscribers and advertisers.

    One other thing made Drescher an enviable character in the Triangle’s media ecosystem. Despite their valid criticisms of increasing gaps in The News & Observer’s coverage of our communities many noted without irony in their voices, the small, independent and non-profit news operations had the most impact on public policy when they got the attention of Drescher’s paper or one of the local television stations.

    And that made me realize that if our state is going to retain its generation-long reputation as a home for journalism that gives voice to the voiceless and holds powerful people accountable, then we must find a way to foster dozens of new and diverse tributaries of news and information that flow into the big, slow-moving mainstream media. Without the tributaries, the MSM seems likely to evaporate entirely. Without a larger channel into which they can empty, the tributaries seem likely to overwhelm us with a flood of disconnected datapoints.
    Continue reading “Triangle’s Media Ecosystem Needs Tributaries and Mainstream”

    Example of Corrections in an N&O Sports Blog

    It’s not life-and-death news, but sports writing values speed and currency more than just about any other news value. That’s one of the reasons that blogs work so well for sports coverage. But with that speed comes increased risk of making a fact error.

    In yesterday’s coverage of the NCAA investigation into football at the University of North Carolina, Robbi Pickeral made a mistake on her News & Observer blog post. But then she provided a good example of how to correct it…and some examples of how a news organization could be more transparent about the mistakes they publish during the reporting process.
    Continue reading “Example of Corrections in an N&O Sports Blog”

    Newspaper Corrections: Sources Now Share the Obligation

    Handling errors and corrections online is good topic for newsroom debate. The dual challenge is that online text can be updated/fixed/improved/corrected at any time and it’s also always available. That means errors can get corrected quickly, but those that don’t can damage credibility long past the daily print edition.

    In a world where anyone can publish a blog, professional journalists need to emphasize accuracy and credibility even more. But the reductions in staff at almost all newsrooms in America is putting a squeeze on quality control.

    This story from last week’s News & Observer provides an interesting case study. The piece quoted me, but mistakenly said I had worked for USA Today. When I saw the error, I emailed the reporter and used the article’s comments section to quickly post my own correction.

    In the last week, though, I never heard back from the reporter. It turns out he was on furlough. He sent an apologetic note once he got back. That said, the fact error remains online.

    So, let’s walk through what’s wrong (and right) with this picture:

    1. Error gets in the news article. Yes, this is an automatic F in my introductory newswriting classes, but it’s certainly not the end of the world. Many people would wisely artgue that these kinds of pernicous little errors are going to become more common, though, as reporters take on the work of departed colleagues and stories get fewer reads by editors before they go to press.

    2. Vigilant sources can use comments to correct errors in the article. This is incredibly empowering and could go a long way to increasing trust in journalism. You often hear sources say they spot errors in reporting but never bother to ask for a correction because they figure the reporters and editors won’t care anyway. For the most part I think that’s the opposite of true. But it also doesn’t matter now — sources have the ability, and even the obligation, to correct errors of fact. To not do so is to complictly accept and tolerate inaccuracy.

    3. Someone at the N&O should have been monitoring these comments and alerting the appropriate editors to corrections. The primary reason the comments section on newspaper articles are so low-brow is because the (already thinly spread) staff is not participating in them. Which leads us back to the old sentiment among sources and readers — that newspaper editors just don’t care about what I have to say.

    This example highlights the two key components to success in the future of news — high levels of accuracy and engagement. Journalists who don’t pursue both are in danger of becoming quickly irrelevant.

    Leaders — Political and Editorial — Need to Work the Network

    The News & Observer in Raleigh today picked up an op-ed I wrote about the need for winning political candidates to follow through on their gestures of online community connectivity. (Hat tip to WCHL for the idea…)

    But this challenge isn’t unique to political leaders, it’s also one that journalists must meet and a gesture on which they are following through even less.

    Hooked on the promise of the free advertising inventory generated by online comments, more and more newspaper Web sites are deploying  some type of online discussion technology.  What they aren’t deploying is the kind of human  resources that are needed to foster and develop online conversations. Why do most comments on news articles follow Godwin’s Law? Because there is little or no authentic conversational leaders. There is no human being making connections between people and ideas and, um, fact.

    Just look at this recent survey of online journalists in North Carolina — online community management ranked as the skill that these editorial staffers said was least important to their jobs.

    Here are my quick thoughts on how news organizations should begin to approach online comments.